Contact Us

We are happy to help with any questions you may have to make your purchase with ShopWorn as seamless as possible. To contact one of our customer service representatives, please reach out to us by email ( or by phone (201-399-7339). We are available via phone Mondays – Fridays from 10am – 6pm EST.

Phone Us

Feel free to contact us directly anytime on Monday - Friday between 10am - 6pm.


Frequently Asked Questions

Yes. We do not use stock photography. All products displayed on our website were photographed at our offices.

Every item on our website is “shopworn”. They are store-display models and neither new nor pre-owned. These items may have been gently handled in-store but were never purchased. All items are in as-new condition

Yes. Every item on our website is in-stock at our warehouse.

We offer free two-day shipping for all domestic orders. International orders have flat rate shipping fees. Please see all shipping information here.

Orders placed by 2pm EST will be processed and shipped within the same business day. Orders placed after 2pm EST will ship the following business day.

After your order has been processed, you will receive an email with your shipment tracking code.

We offer a 14-day return policy. For full information on our return policy, please see here.

If you’d like to return your item, please contact us at for next steps.

If you believe your watch has a manufacturing defect, you may be eligible for a repair under our 2-year international warranty. Please contact us via email ( or phone (201-399-7339).