ShopWorn Warranty for Watches

Our exclusive ShopWorn warranty begins with our guarantee:

We guarantee that your watch purchased from ShopWorn has never been consumer owned and is an authentic, luxury watch sourced directly from an authorized dealer or the brand itself.

Your ShopWorn watch is warranted for a period of two (2) years from the date of purchase. Your ShopWorn Warranty covers manufacturer’s defects, including the watch movement, hands, and dial. If there is a problem with any of these elements related to defective material or workmanship under normal use, we will repair your watch free of charge. If you notify ShopWorn of the defect within the first fourteen (14) days, you may return your watch for a full refund if the product is unworn and undamaged.

Your ShopWorn Warranty does not cover:

  • General wear and tear resulting from typical use, including crystal, case, strap, and bracelet
  • Damage resulting from improper handling, negligent care and accidents, including dropping or impacting hard surfaces
  • Lost or damaged gemstones or decorative elements

IMPORTANT NOTE: Repairs or servicing work accomplished by third parties without explicit written consent and authorization from ShopWorn will automatically invalidate your warranty. In this event, repair of any current or future damage becomes the responsibility of the purchaser.

Certain watches retain their original manufacturer warranty. If your watch requires warranty service, please notify ShopWorn and we will advise on whether to send your watch direct to the manufacturer or to ShopWorn for servicing.

Please contact us if you believe warranty service is necessary for your watch. Email us directly at [email protected] for a return authorization number and further instructions. You can also email us with any questions or concerns. Please allow up to 30 days from our receipt of your watch to complete repairs or replacement.

ShopWorn Warranty for Jewelry & Accessories

ShopWorn guarantees your jewelry or accessory purchase is an authentic luxury product, has never been owned, and is sourced directly from an authorized retailer. If for any reason you are unhappy with your jewelry or accessory purchase, you may return in the original condition for a full refund.